Culture, communication and expectations

In all cultures, we are confronted with impossible requests from the hierarchy. It is interesting to note, however, that this does not generate the same behavior across different nations.

Here, I have illustrated a simplified comparison between a typical German employee and a typical Spanish employee.

In Germany, the focus tends to be on the “product” expected by the hierarchy. Everything else is considered a secondary outcome. Most of the time, facing the impossible request, we will just provide an impossible plan.

In Spain, the focus tends to be on meeting the deadline set by the hierarchy. Everything else is considered a secondary outcome. Consequently, at the requested time, we will deliver a result very far from the expectations.